IT Security Analyst - Event Management Service Bureau

IT Security Analyst - Event Management Service Bureau

Position Description
This role is to be part of a recently formed global team called the Event Management Service Bureau. This team provides a 24x7 first point of contact for all security related incidents within the firm. Its members monitor the firm's environment for potential security breaches, investigating potential data leakage situations, abnormal network behaviors or virus/malware outbreaks. It is a global team with global responsibilities reporting to the Service Bureau Manager in Montreal, Canada. This is a great opportunity for a junior person to enter the field of IT Security and in get touch with bleeding-edge security technologies.

The successful candidate will have the following responsibilities:
- Support of the IT Security Hotline - a customer facing phone line for IT security event related issues.
- Interpreting customer requests for all IT Security Products and Services (e.g. Firewalls, Kerberos, Top Secret, Security Alerts, Investigations, etc.) and direct calls to the appropriate area of the IT Security Team and utilization of our internal problem management ticketing system.
- Monitoring of IT Security Monitoring infrastructure (Data Leakage, Network Behavioral Analysis, Intrusion Detection Systems).
- Monitoring of IT Security's Infrastructure technologies (Firewalls, Anti-Spam, Anti-Virus, Authentication systems).
- Initial troubleshooting/triage of possible security breaches.
- Incident confirmation, initial triage and escalation.
- Participate in daily Ready For Business & End Of Day calls.

Skills Required
- Work experience or educational background in IT (e.g., BS in Computer Science or related field).
- Excellent written and oral communication skills. Fluent English is required.
- Good customer facing skills.
- Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.
- The candidate must be a self-starter but must recognize the importance and value of working as a member of an operations support team.
- Ability to work responsibly with or without direct supervision.
- Working knowledge of common operating systems and software applications.
- Must be reachable via cellphone/pager in case of emergency.
- May be required to participate in calls with staff in other regions during non-business hours times.

Skills Desired
- Experience in system (UNIX/Windows) and network administration preferred.

Job Title IT Security Analyst - Event Management Service Bureau

Company Name Confidential Email cleveland.bonds@nms-group.com Website Salary Province Quebec Location Montreal